Frequently Asked Questions about the Water Heater

1. What are the required amperage and voltage and maximum Kilowatts?
MODEL MAX KW VOLTS MAX AMPS
N - 120 11.8 220 54
N - 100 10.8 220 49
N - 85 8.5 220 38
N - 75 7.5 220 34
N - 64 6.4 220 29
N - 42 4.2 220 19
N - 10 3.2 110 29

2. Is it single phase or three phrase?
Single

3. Is it UL approved?
Yes, compliance # 499

4. Does it meet ANSI standards?
Yes, ANZI-Z, 10.03.

5. What is the warranty?
Fifteen years on casing; One Year on components.

6. What is the life of the unit?
Approximately fifteen years

7. Is it safe for kids?
Yes, no tank with pressure to create potential explosion, no flames, will not engage from leaking faucets.

8. Will it give off any radiation?
No.

9. What's the chance of it exploding?
No tank with pressure to create potential explosion.

10. If a person is in the shower, can I use the dishwasher and washing machine at the same time?
Yes, with the Model N-120 which is for the entire house?

11. What's the energy savings?
Approximately 60% on the water heating cost against a conventional heater with the same capacity.

12. What's the weight of the unit?
Eight Pounds.

13. What are the measurements of the unit?
H 10" x W 7" x D 2.75"

14. What are the measurements of the box for shipping?
H 12" x W 9" x D 4.75"

15. How many gallons of hot water per minute will it produce?
MODEL GALLONS PER MINUTE
N - 120 2.5
N- 100 2
N- 85 1.75
N- 75 1.5
N- 64 1.35
N- 42 1.2
N- 10 1

16. What is the temperature of the water?
The power mode control can be adjusted to increase or decrease water temperature. For best performance adjust temperature to medium.

17. How long does the water take to get hot enough to take a shower?
The water passing through the heater gets hot instantly but it will take the same time as a conventional heater to get from the heater to the outlet.

18. What size is the inlet?
½"

19. What size is the outlet?
½"

20. Can a traditional heater be replaced with a tankless heater with no additional plumbing or electrical work?
Yes, The plumbing requires one line in from the main and one line out to the house (same as a conventional water heater). If the existing electrical outlet matches the required voltage and amperage, no additional electrical work needs to be done.

21. Does the exterior of the laser water heater get hot thereby causing potential harm to kids?
No. While the heater is in operation, the outside casing will get warm but not hot enough to burn someone.

22. If it stops working, is it expensive to repair?
The request for repairs are minimal and the unit has few components to go bad. The actual component costs are very reasonable. If the repairs are performed by a trained and authorized technician in your area, the labor charge will vary.

23. Are there repair centers or technicians throughout the US or do I have to send it back to the factory?
We are in the process of training and appointing authorized repair centers and technicians throughout continental USWe will list these on our web site soon.

24. What happens when it stops working and I have to send it to the factory for repairs?
If we do not have an authorized repair center or technician in your area and the unit has to be returned to the factory, the turnaround time is within one week.

25. What's the difference between the laser and the regular tankless water heater?
The Laser units are not U.L. approved at this time and cannot be sold in the U.S. For export only.

26. Why should I buy your product rather than that of the competition?
Our units are the original tankless water heaters. We have more experience in manufacturing this product and the way it works. Our technology is advanced when compared to our competition because the factory's partnership projects with N.A.S., Space Alliance Technology Outreach Program and Thurston Co. Our units occupy less space because they are smaller; they use less energy because of our shielded incoloy heating element. Our SCR2 series is the #1 selling units in the industry. We have sold more units and they have been tested in large projects from hotels and hospitals to condominiums, shopping malls and Universities.

27. How long will it take for me to pay back for the unit with the savings on electricity?
Electricty Savings Chart & Payback Period
Capacity Traditional Tankless Annual Tankless
Heaters Heaters Energy Heaters
Size/Gals AAOC AAOC Savings PPAAES
30 397 $ 159 $ 238 15 months
38 401 $ 160 $ 241 15 months
40 403 $ 161 $ 242 15 months
47 406 $ 162 $ 244 14 months
50 410 $ 164 $ 246 14 months
65 415 $ 166 $ 249 14 months
80 429 $ 172 $ 257 14 months
*

* Energy Factor based on preliminary tests per Dept. of Energy.
Retail Price $245

AAOC Average Annual Operating Costs-Traditional Water Heater
PPAAES Payback Period Against Annual Energy Savings

28. Why should I buy the tankless water heater over the conventional water heater?
60% saving on energy for heating water (Heating water accounts for 25% of the average household's energy bill), saving on space, easy to install, no vent required, no points or moving parts, all copper and brass inside, no tank to rupture to cause flooding, will not engage to dripping faucet, heats water only when needed, unlimited supply of hot water, shielded incoloy heating elements for reliability and long life, no pressure in tank to risk potential explosion, economical cost, dual microtemp thermo fuse protection.

29. Do you install? Who can install this for me?
No. Any plumber can install this unit as it is easier and less cumbersome to install than a conventional water heater.

30. Is this unit reliable?
Extremely reliable and easy & economical to maintain.

31. Is there a limit as to how long it will produce hot water at one time?
No, it will produce unlimited water at a consistent rate.

32. Do you offer financing?
Sorry we don't. But if we receive enough requests, it is something we are willing to reconsider.

33. Do you offer emergency service?
This will be considered when we set up our network of authorized service centers and technicians in your area, but any Plummer can evaluate.

34. If I order today, how long will it take before I receive my heater?
We will ship within three days of receipt of your order and payment.

35. Does this heater use a thermostat?
Yes, which activates the shielded incoloy heating element.

36. Is it energy efficient?
It is 99.5% energy efficient.

37. What actually heats the water?
A shielded incoloy heating element.

38. Where is it manufactured?
In Florida, US

39. Are you the manufacturer?
We have an exclusive agreement with the manufacturer to sell these products.

40. Does the manufacturer have liability insurance in case there is a problem?
Yes.

41. If my faucet has a leak, will that cause the water heater to activate?
No it would not.

42. Does it come with installation instructions?
Yes.

43. What is a Linear Electronic Temperature Control?
It's the component that controls the temperature of the hot water.

44. How resistant is the unit to hard water?
Very resistant. Brass casing and copper & brass inside.

45. Are there any flames or fumes to pose risks?
No.

46. Does it have a pressure release valve like traditional water heaters?
No, thereby elimating the risk for potential explosion.

47. Does it need an exterior vent like traditional water heaters?
No venting is necessary like conventional water heaters.

48. Is this tankless water heater system new.
New in relevant terms with the conventional water heater, but our associate manufacturer has been manufacturing these products for the past eighteen years. However, the system for the the innovative SRC2 range of models was awarded U.S patent # 5408578 in 1995.

49. What is the shielded incoloy element?
This is an innovative high-technology component that heats the water instantly.

50. What are the applications where this water heater can be used?
Houses, Apartments, Condominiums, Hospitals, Boats, Beauty Salons, Laboratories, Campers, Offices, Hospitals, Restaurants, Factories, Schools, Anywhere hot water is needed.